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Field Service & Industrial Maintenance

Armax: Field Service Platform with Offline-First Architecture and Real-Time Job Orchestration

Field service platform with offline sync, job orchestration, and IoT telemetry integration

Client: Armax
Armax: Field Service Platform with Offline-First Architecture and Real-Time Job Orchestration

The Challenge

What Armax Was Facing

Armax dispatches field engineers to maintenance sites — often in areas with no reliable internet connectivity. The mobile app had to work fully offline, capture inspection data and photos, and sync reliably when connectivity was restored. Meanwhile, a job orchestration system needed to assign, route, and track engineers in real-time and integrate with IoT sensors on the maintained equipment to pre-populate inspection checklists.

The Solution

What We Built

We built the mobile app on React Native with a local SQLite database and a CRDT-based sync protocol that handled concurrent edits from multiple engineers without conflicts. The backend job orchestration was built as a set of Node.js microservices on EKS, with a GraphQL API consumed by both mobile and web clients. IoT telemetry from equipment sensors was ingested via MQTT to AWS IoT Core, processed through Lambda, and written to TimescaleDB for time-series queries. The entire infrastructure stack was defined in Terraform with separate environments for dev, staging, and production.

Armax: Field Service Platform with Offline-First Architecture and Real-Time Job Orchestration – solution

Results

Measurable Outcomes

Full offline functionality on mobile — engineers complete inspections with no connectivity for up to 72 hours
IoT sensor data pre-populates 80% of inspection checklist fields, reducing engineer time on-site by 25 minutes per job
Job-to-engineer assignment latency under 400ms via real-time orchestration engine

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Armax: Field Service Platform with Offline-First Architecture and Real-Time Job Orchestration | SaaS Development Agency